Drive loyalty and growth at every stage of your customer lifecycle with Call Center Guys — the best in real-time business communication!
Call Center |
You’ve successfully launched your business, but now you worry about keeping up with quality customer support. Let us step in – to make sure your customers get the attention they deserve – and take the pressure off your shoulders.
Benefits
Call Center Guys revolutionize the modern contact center working tirelessly to meet all your customer service outsourcing needs.
Your customer experience is our priority.
Adaptable
Staying relevant with new customer service trends is tricky — our team stays on top of modern customers' demand for a hyper-personalized customer experience.
Keeping Customers Happy
Keep your customers happy by unifying every aspect of their journey, from conversion, engagement and support – that’s the Call Center Guy's way.
People First
Good customer support starts with empathy and patience — robots don’t have that in their programming — our guys & gals do.
Competitive Solutions
Built in the clouds, our contact center works efficiently to process massive amounts of volume, leaving no reply without a reply, to better serve your customers’ needs.
Innovative Technology
We’re not a boring call center, never will be. Your deserve nothing less than a tailor-made tech stack, and we can’t wait to build it with you.
Cross-Platform Support
Whatever the channels — Instagram, Facebook, Whatsapp, Email, Phone, Text — we offer full-scale customer support to ensure people can stay in touch with your business.
Solutions
We build customer service strategies around transformational growth, and we stand behind the phenomenal success of some of the world’s most advancing companies.
Here’s how we do it.
Solving your volume problem.
An overwhelming amount of support tickets cause delays, long wait times raise complaints, and irritated customers tend to not come back — we know better than to risk losing you a customer. Our contact center agents work in synergy with modern tools to ensure that never happens.
Delivering the right customer experience.
Taking your customer service from ‘average’ to ‘awesome!’ Our team makes every support moment count right from the first hello to the final goodbye — because nothing beats a human voice that cares.
What You Can Expect
Whether you’re a small, medium or large company looking to outsource customer service, you can expect the exact same level of attention, respect and expertise regardless of your company’s standing. We are here to help your customer service needs, and provide exceptional customer support at every corner.
1. Consult
We start off with a detailed conversation with you – to find out what sort of conversation we should be having with your customers. Here we learn more about your company, your goals, and how we can help find you a unique customer support solution.
2. Comprise
After our call, we plan a personalized, proactive strategy to keep your customers happy while meeting your business goals. Consistency in customer support leads to a return buyer!
3. Optimize
As your business grows, so do your customer support tickets, and we will be a step ahead in making sure everything is scaling smoothly. That means tweeking and fine tuning as we go along to provide the best possible customer experience.
4. Set Up The Team
Our guys & gals have years of experience under their belts and are trained to do all the heavy lifting — keeping your customer support quality high and providing a smooth operational experience for your business.
5. Launch
Now it’s time for action! Forget long hold times. Forget clueless support. Forget slow response times. Call Center Guys is designed to be an extension of your business — your success is our success.
What out clients are saying about us
We have the best clients. See what they have to say.
“We have been working with CCG over the last 6 months through Covid and they have done a fantastic job! Despite all the madness of 2020 they have been on top of it and are so friendly in their emails to our customers. We get about 500 tickets a day and they can easily handle the volume!”
Justin Maddahi
Oral Essentials
CCG Worldwide
Connecting talent anywhere.
Yeah, working from home is the new norm, but we don't do anything normally. Virtual trivia nights, team art galleries, and sales competitions. Ready to join?
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